We expect you to develop trustful relationships with other areas, learn and contribute to product discovery, conduct user research methodologies following defined processes and training, collaborate in workshops, and propose solutions for improving products/services for end-users and internal processes. You will work closely with UX Research people from Latin America, China, and worldwide, maintaining and contributing to strong collaboration with the CX teams!

You'll be:
Supporting the conduct of qualitative and quantitative studies, such as surveys and benchmarking.
Defining ad-hoc research methodologies for various projects.
Creating research reports.
Conducting meetings and workshops with stakeholders in English and Portuguese.
Generating ideas for creating solutions and hypotheses to improve customer service, internal systems, end-user products, and channels.
Collaborating with the Data & Insights team and stakeholders.